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Customer Service Training Videos

Check out these fantastic corporate training videos from talent such as John Cleese, Stephen Covey, Joel Barker, Lou Holtz, and Ken Blanchard.

What Do You Say?

This fast-paced, fun and entertaining video literally answers the question “What Do You Say?” when faced with those awkward and difficult customer service moments. Instead of more customer service theory to talk about, this program challenges employees with more than 30 realistic customer service situations, then provides practical answers that are immediately applicable on the job. The What Do You Say? Card Game delivers up another large dose of fun and learning. Grounded in the real world, employees have to think quickly as they win cheers, Service Bucks and points. Blank cards are easily customized to fit any company. A comprehensive Meeting-in-a-Box, this program includes everything a front line manager needs to conduct an effective training meeting with their team.

Activating Attitude!

What a great way to start any meeting! Or any day, for that matter! Activating Attitude!, a 4-minute meeting opener, sets the tone and stage for employees and managers alike to approach the workday (and any issues that may arise) with a positive attitude and a smile. Health, productivity and happiness are all affected by one’s attitude at work, and this vibrant and charming new meeting opener addresses all these issues. Using bright and energetic animations, exciting music and thought-provoking messages, Activating Attitude! is sure to get you and your audience off to a great start, no matter what the meeting is about!

Give`em the Pickle!

PICKLES are those special or extra things you do to make people happy. It's a hand written thank you note with every order shipped. It’s walking the customer to the item they’re looking for rather than pointing or maybe it’s simply calling them by name. The trick is figuring out what your customers want and then making sure they get it. That’s the PICKLE.

FUN IS GOOD

When’s the last time you had fun at work? If you can’t remember, you’re missing out on more than just a few laughs. Go behind the scenes with the Saint Paul Saints, a minor league baseball team that lives its motto: Fun Is Good. Three quarters of HR professionals polled agree that companies that promote fun at work are more effective than those that don't. Yet only 2 percent rate their organization as "excellent" with regard to its fun work environment.* This highly motivational program takes you behind the scenes at Midway Field in Minnesota, where fun is encouraged daily. Visit a workplace where a costumed pig tosses out the balls, “ushertainers” serenade you in the stands and games are always sold out. See firsthand just how much fun, when combined with commitment, relates to organizational success and personal satisfaction. Sure, a day at the ballpark might sound like a good time. But when it’s your job, it can mean a fifteen-hour day of hard work, whether you’re cleaning the bleachers, keeping the books or taking care of customers. How do they do it? For the people who work here, fun is an attitude. An experience. It’s why everyone from head groundskeeper to the president and co-owner is passionate about coming to work. Having fun on the job makes these employees more creative, more productive, and ultimately more satisfied. They don’t take themselves too seriously. They treat each other with respect. And they make every day an event.

Remember Me? III Revised Edition

Good customer service -- everyone seems to understand the theory, but few grasp the truly negative impact of encountering an endless array of careless, thoughtless "customer service" people. "I'll remember you if you remember me." That's the customer's bottom line and the conclusion of this award-winning film that explores customer service from the customer's perspective. One of the most popular customer-service training videos in the industry.

The Guest

Great Customer service determines our fate and it is no secret. That's the idea behind this hilarious customer service film. Our hapless hero takes us on a tour of his imagination to prove that everything we need to learn about great customer service, we already know. It is as simple as welcoming them, using their name, taking care of their needs, thanking them, inviting them back.

How to Connect in Business in 90 Seconds or Less

"If people LIKE you, they'll see the BEST in you. If they DON'T they'll tend to see the WORST."- Nicholas Boothman

In business as well as life, the failure to build trust and rapport can be insurmountable, while the rewards of a good first impression are almost immeasurable.

This fun and motivational film will teach employees how to naturally make a genuine connection with everyone they meet.

How to Connect in Business...in 90 seconds or less will have a life changing impact on customer relationships and sales success as well as every other personal relationship in your employee's lives.

Activating Attitude!

An Inside Job

Demonstrates why and how people across a customer-facing organization must put internal customer care into practice. Everyone in an organization forms part of a 'customer-service chain', which leads from dealing with customers right through the business. In a hotel scenario, an investigator is called in to investigate mis-management, and identifies how people in departments, not dealing with customers, are actually letting external customer service down. Three steps to creating an effective internal customer perspective are identified: 1. Identify your internal customers 2. Consult them about their needs 3. Serve them as though they were external customers.

Are You With Me?

From making and taking calls to transferring calls and putting people on hold to taking and leaving messages, this program connects all the rules of telephone courtesy to a single, simple, easy-to-remember concept: treat the person on the other end of the line as though they were right there in the same room with you.

Boomerang

Boomerang is a motivating 10-minute video with animation, a case study, and narration by psychologist Peter Quarry. Boomerang offers a simple lesson to create happy customers, cooperative team colleagues and motivated employees. A boomerang helps to illustrate the Reciprocity Urge; when you throw a boomerang, it comes back to you. Similarly, when you behave a certain way, that behavior will come back to you from the other person…just like a boomerang. Boomerang introduces Bill, a manager whose team doesn't listen to him and resists change. A colleague explains the Reciprocity Urge and how Bill's behavior may be the problem. "You're friendly, they're friendly. You put yourself out and they'll put themselves out. If you listen, they'll listen." Bill begins to take a good look at himself and choose positive boomerangs… and learns how to get the most out of people!

Call of The Mummy

Telephone customer service representatives (CSRs) give an organization heart, soul and feelings. They are often the first point of contact for customers, a critical component in how customers judge an organization, and ultimately whether they'll want to do business with that organization. In response, organizations expect their telephone service representatives to provide the empathy, knowledge and problem solving abilities that keep customers happy. That's a lot to expect, but with the right basics, CSRs can provide the excellent service that both customers and organizations expect.

CASINO: A Customer Service Story

Shot in one of the largest casinos in the west coast. This fun documentary style video teaches you the basics of great Guest service from the experts, real casino employees!

Without a quality customer service branch, few businesses would survive. ATS Media offers numerous selections to help human resource professionals train their customer service departments by improving technique and motivation.

Advanced Training Source provides human resource training videos and customer service training videos on diversity training, sexual harassment training, management training, leadership training, sales training, professional training, business training video, corporate training, team building training, and teamwork training. Such videos include Whale Done, Abilene Paradox, Peacock in the land of Penguins, It's a Dog's World, Do Right and Give 'Em The Pickle by trainers Ken Blanchard, Stephen Covey, Lou Holtz, Joel Barker and Tom Peters.