After All, You’re the Supervisor! Revised Edition
DVD, Leader's Guide, Pre-training Assessment Tool, 10 Participant Workbooks, 10 Participant CD-ROMs with Follow-up Activity, PowerPoint Presentation on CD-ROM and 25 Pocket Reminder Cards.
(Program length: 22 minutes)
Meet Alec, a top-notch CSR recently promoted to supervisor. Alec is excited and a bit overwhelmed by his new responsibilities — especially the challenge of moving from the role of friend/colleague to team supervisor. Fortunately, he has a wise boss who guides him through the transition. It’s not always easy, but Alec finds his place, while his team learns to trust his guidance, work together more efficiently, and function more independently. A comprehensive training program for new and seasoned supervisors alike. After All, You're the Supervisor! provides an array of tools for use in your training sessions and as follow-up to help keep your training fresh.
A CRM Learning release.
Key Learning Points
- Acknowledge Your New Role
- Plan and Prioritize
- Be Accessible
- Encourage Teamwork
- Communicate Upward and Downward
- Discipline Effectively & Provide Feedback