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Full-Length Preview

Full Previews:

• Full Length Preview

Support Materials:

• Leader's Guide

Preview length: 18 minutes

Description

What's Included: Video, 52-Page Leader's Guide, 10 Pocket Reminder Cards, 10 "Great!" Buttons and 1 Hardback Book
(Program length: 16 minutes)

Topics: Customer Service, Sales

"If people LIKE you, they'll seethe BEST in you. If they DON'T they'll tend to see the WORST."-Nicholas Boothman In business as well as life, the failure to build trust and rapport can be insurmountable, while the rewards of a good first impression are almost immeasurable. This fun and motivational film will teach employees how to naturally make a genuine connection with everyone they meet. How to Connect in Business...in 90 seconds or less will have a life changing impact on customer relationships and sales success as well as every other personal relationship in your employee's lives.

Key Learning Points

• Choosing the right attitude - be welcoming, enthusiastic, curious and resourceful.
• Sending the right signals - with your face, body and voice.
• Get them talking and keep them talking - with a short statement and an open ended question.