Coaching to Resolve Conflict
Performance Excellence Coaching Series
DVD, Facilitator's Guide and Reproducible Workbook includes exercises, handouts, activities and sample training plans.
(Program length: 15 minutes)
Team members, not just team leaders, need to be able to resolve conflict. This video shows how to mediate a dispute between others, and how to resolve a conflict you might be directly involved in yourself. The three key skills are to break the conflict spiral, gain co-operation and be creative in identifying a "win/win" solution.
Key Learning Points
- Mediating disputes
- Breaking the conflict spiral and identifying a win/win solution
This Item is Part of a Series
Check out these other items in the series: