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How to Connect in Healthcare in 90 Seconds or Less
with Nicholas Boothman
Full-Length Preview
Description
What's Included:
Video, 52-Page Leader's Guide, 10 Pocket Reminder Cards, 10 "Great!" Buttons and 1 Hardback Book
(Program length: 17 minutes)
Topics: Customer Service, Healthcare, Sales
This engaging and motivational film will teach your team how to naturally make a genuine connection with patients, family members, co-workers...everyone they meet.
Connecting in Healthcare is all about…
- Choosing the right ATTITUDE -
...be welcoming, empathetic, curious and resourceful - Sending the right SIGNALS -
...with your face, body and voice - Get them TALKING -
...investing in listening pays off in trust
Key Learning Points
- Increase patient satisfaction
- Strengthen co-worker relationships
- Improve customer service
- Raise productivity & fun at work
Related Programs
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How to Connect in Business in 90 SecondsCustomer Service, Attitude
Education or State Government Organizations - Buy 1 Get get each additional DVD at 33% off Sale! Expires 6/30/2013
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Item #: HOH-17DVD