Item:
- prev
- next
Item 1 of 1
I’ll Be Back
Full-Length Preview
Full Previews:
Description
What's Included:
DVD & Leader's Guide
(Program length: 28 minutes)
Topics: Customer Service
For 30 years restaurateur Bob Farrell excelled in an industry with an 80% failure rate. Opening over 150 restaurants without a single failure, including the enormously popular Farrells Ice Cream Parlor of the 1970's, Farrell is a master of serving the customer. As an added feature, Farrell interviews his good friend Jack McMillan, co-chairman of Nordstrom, a company cited more than any other as the standard for customer service.
Key Learning Points
- Service
- Consistency
- Attitude
- Teamwork
Education or State Government Organizations
Order Online
Organization Discounts (apply)
E-Learning
Unavailable Online.
Call for Pricing
Online Delivery
Unavailable Online.
Call for Pricing
Item #: ILL-28DVD