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Supervisor Toolkit
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Description
What's Included:
Chaptered DVD with 2 versions of all clips: with introductory narration and without, 3 Chaptered CD-ROMs with 2 versions of all clips and Comprehensive Leader's Guide that includes key points, discussion questions and activity suggestions for every clip.
(Program length: 90 video clips)
Topics: Communication, Conflict, Feedback, Listening, Management, Presentation Skills, Delegation
A library of 90 video clips on various aspects of supervision, plus a comprehensive guide for using the clips in a number of innovative ways.
Designed for maximum flexibility, The Supervisor Toolkit provides you with high-quality video vignettes that you can easily incorporate into your own custom training courses. Each vignette/clip runs anywhere from 20 seconds to 3 minutes and depicts a common workplace interaction involving a supervisor and usually, a subordinate. Suggestions are provided in the Leader's Guide for using the clips to draw out specific lessons on supervision.
Clips are provided in two formats:
Format 1: The clip is introduced with some brief narration to set up the scene and give a very general idea of what to look for in the vignette. As the introductory narration plays, key phrases and words are highlighted through on-screen graphics. The clip follows.
Format 2: The clip plays without any set-up narration.
Program may be previewed on either CD-Rom or DVD.
A CRM Learning release.
Key Learning Points
- Hiring and Building Your Team
- Planning, Prioritizing, and Delegating Tasks
- Coaching and Training
- Motivating, Encouraging and Giving Positive Feedback
- Building Trust and Showing Respect
- Handling Conflict
- Performance Appraisals
- Discipline and Giving Constructive Feedback