Time: The Next Dimension of Quality
DVD & Leader's Guide
(Program length: 18 minutes)
Looking for a way to gain the value edge over your competitors? This best-selling program illustrates how organizations can take time out of work processes and be faster, nimbler, and more responsive and adaptive to customer needs.
Only 25% of the time spent in any given process adds value to your product or service. That is the contention made by experts John Guaspari and Edward Hay in this breakthrough video. They go on to present a simple but effective method for reducing time spent on things that have no value in the eyes of the customer.
Through a dramatized example of a work process that is laden with unnecessary time and effort, Guaspari and Hay show viewers how to use a Value-Added-Flow Analysis to identify which steps add value and which do not.
Once the non-value-added time is removed or reduced, your managers and employees will deliver products and services to the customer faster, achieve higher levels of quality and put your organization so far ahead of your competitors they may never catch up.
Key Learning Points
- Identifies unnecessary steps in processes
- Keeps organizations flexible
- Builds customer satisfaction