Helps people understand how others think and feel by how they behave. The window cleaners in this drama have a ringside view of corporate life, seeing behavior and interpreting it without hearing the words. By learning from them, this video will help managers, supervisors and salespeople be aware of the signals they are giving and the effect they are having on other people. They will see examples of body language to look for in the future, modify their behavior to achieve their objectives, and have an insight into what other people are thinking and feeling.