Exceeding Expectations!
Continous Motivation
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Description
What's Included:
DVD & Leader's Guide
(Program length: 14 minutes)
Topics: Customer Service
Watch as award-winning Right Brain Video teaches your people how to create customers so loyal, they will actually brag about you and your organization! Exceeding Expectations!, starring Harry Anderson.
Key Learning Points
- Create a relationship—not just a sale
- Really listen to the customer to find his/her needs
- Respond quickly
- Avoid “I don’t know”
- Truly exceed expectations
- Create true customer loyalty
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Organization Discounts (apply)
Item #: EXC-14DVD