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The Front of the Class: Learning To Lead (Blue Collar Version)

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Description

What's Included: DVD & Leader's Guide
(Program length: 23 minutes)

Topics: Supervision, Hospitality, Leadership

When a worried graduate returns to visit his school teacher in preparation for a management position, she helps him with a leadership refresher course.

Key Learning Points

BE FIRM When standards are broken, a well-trained supervisor will: State The Facts. Get Agreement On The Problem. Explore For A Solution
BE FLEXIBLE Employees succeed when supervisors: Assume The Best Of People. Make Room For Good Ideas. Admit When They Are Wrong.
BE FIRST Employees need supervisors to: Set the mood. Set the pace.
Set the standards.
BE FAIR Supervisors are fair when they: Don’t play favorites. Share the credit. Take the heat