Boomerang
Understand and use the Reciprocity Urge to influence the behavior of others!
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Description
What's Included:
DVD & Reproducible Workbook
(Program length: 10 Minutes)
Topics: Attitude, Communication, Customer Service, Meeting Openers, Motivation, Teams
Boomerang is a motivating 10-minute video with animation, a case study, and narration by psychologist Peter Quarry. Boomerang offers a simple lesson to create happy customers, cooperative team colleagues and motivated employees. A boomerang helps to illustrate the Reciprocity Urge; when you throw a boomerang, it comes back to you. Similarly, when you behave a certain way, that behavior will come back to you from the other person…just like a boomerang. Boomerang introduces Bill, a manager whose team doesn't listen to him and resists change. A colleague explains the Reciprocity Urge and how Bill's behavior may be the problem. "You're friendly, they're friendly. You put yourself out and they'll put themselves out. If you listen, they'll listen." Bill begins to take a good look at himself and choose positive boomerangs… and learns how to get the most out of people!
Key Learning Points
- Demonstrates the Reciprocity Urge and how it is natural to repay kindness with kindness and rudeness with rudeness.
- Encourages everyone to look within and be aware of the boomerangs they throw out
- Shows how to choose your boomerangs in order to get the most out of people, whether in teams, as leaders, or in customer service