Between You and Me: Solving Conflict
Help employees solve conflict before it affects performance!
DVD, Leader's Guide, Self-Study Book - Managing Workplace Conflict
(Program length: 23 minutes)
A trainer's favorite since its release, this video uses believable, realistic role-plays to help workers embrace teamwork and solve their own conflicts with minimal management intervention.
Key Learning Points
- Take responsibility for conflict
- Uncover both sides of the conflict
- Ventilate emotion
- Listen without arguing or judging
- Commit and get commitment to finding solutions