Communication Breakdown
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Description
What's Included:
DVD, Comprehensive and Printable leader’s guide, Customizable PowerPoint Presentation on CD-ROM and Communication Breakdown Handbook
(Program length: 18 minutes)
Topics: Communication, Conflict
Communication is the foundation for everything we do in the workplace. It happens every day, all the time. It follows, then, that communication problems can have a devastating role in undermining our organizational success. And yet, most employees never receive training in the development of their communication skills. Even more importantly, employees aren’t provided with the knowledge and skills to help them avoid the frequent communication problems that arise. The GOOD news is that the most common communication potholes in the road can be easily spotted and AVOIDED.
Key Learning Points
- Believing there is one reality
- Choosing the wrong method
- Responding defensively
- Failing to share information
- Failing to be direct
- Breaching confidentiality
- Failing to listen