Customer Service
Government Employee Training Series
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Description
What's Included:
DVD & Discussion Guide
(Program length: 12 minutes)
Topics: Customer Service, Government
In recent years, government agencies have worked hard to become very
good at serving their customers, which includes both the public and
fellow staff members who run the department. In this program,
government employees come to understand the importance of showing
respect to every person they deal with.
As new employees learn the importance of giving basic respect to
everyone and how to create a positive work atmosphere and minimize
unnecessary frustration, experienced employees are being asked
meaningful questions in each of these areas to help them determine for
themselves if they are still providing the customer service they know
they should.
Having the ability to create a positive atmosphere, and seeing the
value of being calm, patient, consistent and helpful, are important
skills for any public servant.
Key Learning Points
- The importance of minimizing unnecessary frustration
- The value of responding to requests in a timely manner
- The necessity of learning their job completely in order to be an informed public servant.
This Item is Part of a Series
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Item #: CUS-12