Dealing With Difficult Citizens
Government Employee Training Series
Full-Length Preview
Description
What's Included:
DVD & Discussion Guide
(Program length: 10 minutes)
Topics: Conflict, Government
This program follows five difficult situations government employees
have faced in the past from the beginning of the incident to its
successful conclusion. Along the way, explanations are given on how to
assess the situation at hand, position yourself properly, interact with
the other person, and slowly take control of the situation
While
there are no guarantees when it comes to dealing with difficult people,
the time tested tactics in this program will help your agency staff
members avoid learning a lot of lessons the hard way.
Key Learning Points
- Teaches staff to assess and manage difficult situations
- Helps employees stay calm
- Shows how to take control
This Item is Part of a Series
Check out these other items in the series:
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Item #: DEA-10