Listening and Understanding
Communication Essentials Series
DVD, facilitator's Guide and Workbook includes reproducible exercises, handouts, activities and sample training plans.
(Program length: 16 minutes)
Listening is one of the most important, yet poorly done, human behaviors. Learn the five key skills of effective listening and understanding - show interest, focus on the key issue, summarize and check, listen for the common thread and explore feelings.
Key Learning Points
- The importance of listening
- Focusing on the key issues
- Listening for the common thread
- Exploring feelings
This Item is Part of a Series
Check out these other items in the series: