Coaching/Supervising Preview Combo
Putting together a Coaching/Supervising training program?
As the leader of any group, problems are inevitable. So…how do you react? Do you lead with your gut…or your head?
This motivational coaching tool offers sensible advice on how to care about each member of your team by suggesting three different ways to let your team members know their performance is important.
Real change only happens when the decision to change comes from the person doing the changing.
Meet Alec, a top-notch CSR recently promoted to supervisor. Alec is excited and a bit overwhelmed by his new responsibilities — especially the challenge of moving from the role of friend/colleague to team supervisor.