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Telephone Skills Videos/DVDs

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Programs (A-Z)

Are You With Me? Common Courtesy On The Phone

topics covered: Customer Service, Telephone Skills
Attitude is Everything Just a Call Away Series

topics covered: Attitude, Telephone Skills, Customer Service
Call of The Mummy

topics covered: Customer Service, Telephone Skills
Customers With a Difference Just a Call Away Series

topics covered: Diversity, Telephone Skills
Glad I Could Help: Real Customer Service Situations for Discussion

topics covered: Customer Service, Telephone Skills
The Invisible Meeting

This engaging program reveals the “challenges” and the “virtual rules” that both participants and meeting organizers need to know.

topics covered: Meetings, Telephone Skills, Time Management, Project Management
It's Your Call

When you think of the times you've had great...

topics covered: Customer Service, Telephone Skills
It's Your Call Just a Call Away Series

topics covered: Customer Service, Telephone Skills
The Just a Call Away Series A 5-part series

This series includes 5 programs, 3 on the subject of inbound calls, 1 outbound and 1 on dealing with diverse customers.

topics covered: Telephone Skills
The Outbound Call Just a Call Away Series

topics covered: Telephone Skills

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