Price drop
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A new customer service scenario, designed for today's high-efficiency, money-saving training needs.
The Angry Customer
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In this video you'll discover the secrets of improving customer satisfaction by seeing all facets of the client experience.
Dimensions of Service
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A new customer service scenario, designed for todays high-efficiency, money-saving training needs.
Credibility Through Honesty
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A new customer service scenario, designed for today's high-efficiency, money-saving training needs.
Levels of Learning
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The course covers dealings in the supply chain, single firm conduct, and dealings with competitors.
Anti-Trust Law Made Simple
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This brand new training program on equal employment opportunity provides a thorough overview of the U.S. employment laws on discrimination.
EEO Made Simple
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The Foreign Corrupt Practices Act protects against unethical behavior and provides a level playing field for all businesses interested in foreign trade.
Foreign Corrupt Practices Act (FCPA) Made Simple
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This course contains the Department of Labor’s final rule updating overtime regulations.
Wage and Hour Compliance (FLSA) Made Simple
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This brand new 2017 production details this list of rights which are used for accreditation by the Joint Commission on Healthcare Accreditation and are required by the Centers for Medicare and Medicaid.
Patient Rights Made Simple
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Good communication starts with a "Yes, and" philosophy. "Yes, and" means embracing and building upon new ideas.
Working Without A Script: Creating A Culture of Saying ''Yes''