Workplace conflict is serious business. It can range from minor disagreements to violent confrontation between coworkers, or managers and employees. Unresolved conflicts may even lead to harassment, an illegal hostile work environment, and lawsuits.
But conflict-management training provides tips and techniques for diffusing such clashes, even turning conflict into cooperation. It helps prevent day-to-day friction, and encourages a positive, respectful, productive, and legally compliant workplace for all.
While some disagreement at work is inevitable, HR departments of private-sector, government, educational, and not-for-profit organizations know the importance of training their personnel to prevent the development of abusive conduct and illegal behavior due to the escalation of minor disputes.
For the best and most up-to-date conflict-management videos, DVDs, eLearning, and online course, contact an ATS Media expert who can help you navigate the available options.
“We have to keep our focus on the future: where we’re going, how we’re going to treat each other getting there, and what we do when we hit those bumps in the road along the way.”
From Everybody Wins: How to Turn Conflict into Collaboration™
Confronting Workplace Conflict™ is a new micro-learning program packed with conflict resolution tips and tools - especially for managers and leaders.
This video teaches employees how to resolve conflict with others…directly, respectfully and effectively.
The four key learning strategies are easy to remember, because, like our clock, they are all about T.I.M.E.
Conflict is inevitable, this program will teach your employees how to recognize three of the most common conflict situations in the workplace.
Employees will learn that turning conflict into collaboration is the only way to make sure that everyone wins.
Let's Get Together uses cues, verbal and non-verbal signals, as a jumping off point to discuss four easy-to-remember tools.
Fast-paced and entertaining.
Learn how to unhook from difficult situations.
A.C.E. It! is a new program that will help employees learn how to address and resolve stressful workplace problems by following the three easy steps of the A.C.E. Model.
A trainer's favorite since its release, this video uses believable, realistic role-plays to help workers embrace teamwork and solve their own conflicts with minimal management intervention.
This video shows how to mediate a dispute between others, and how to resolve a conflict you might be directly involved in yourself.
Whether dealing with a complaint concerning the quality of a service or product a well-handled complaint can often achieve a great deal for your business.
After resolving the negative conflict, team leaders will learn how to focus team members and promote the positive feelings of unity within their team.
Everyone is blamed when Carols social responsibility strategy goes horribly wrong.
Carol communicates openly to resolve aggression and lack of assertiveness in her team.
As employees are asked to become self-directed, contribute their opinions and communicate with a greater variety of people, they need ready access to their own conflict management skills.
While there are no guarantees when it comes to dealing with difficult people, the time tested tactics in this program will help your agency staff members avoid learning a lot of lessons the hard way.
Meeting Menaces contains five short sequences showing the extreme behaviour exhibited by some colleagues.
Teaches employees skills for dispute resolution and defusing hostility.
Overload causes anxiety, so Marcus offers a way for everyone to reduce stress, but it backfires.