Workplace conflict is serious business. It can range from minor disagreements to violent confrontation between coworkers, or managers and employees. Unresolved conflicts may even lead to harassment, an illegal hostile work environment, and lawsuits.
But conflict-management training provides tips and techniques for diffusing such clashes, even turning conflict into cooperation. It helps prevent day-to-day friction, and encourages a positive, respectful, productive, and legally compliant workplace for all.
While some disagreement at work is inevitable, HR departments of private-sector, government, educational, and not-for-profit organizations know the importance of training their personnel to prevent the development of abusive conduct and illegal behavior due to the escalation of minor disputes.
For the best and most up-to-date conflict-management videos, DVDs, eLearning, and online course, contact an ATS Media expert who can help you navigate the available options.
“We have to keep our focus on the future: where we’re going, how we’re going to treat each other getting there, and what we do when we hit those bumps in the road along the way.”
From Everybody Wins: How to Turn Conflict into Collaboration™
Meeting Menaces contains five short sequences showing the extreme behaviour exhibited by some colleagues.
Teaches employees skills for dispute resolution and defusing hostility.
Supervisor on the Scene offers how-to guides on six vital soft skills.
Overload causes anxiety, so Marcus offers a way for everyone to reduce stress, but it backfires.
This 3-part series is about verbal violence in the workplace.
Based on the book by the same title, the video program's intent is for managers to tap into the potential of their employees in a new, straightforward manner.
The C.A.L.M. model is used to deal with interpersonal conflicts.
All relationships experience some kind of conflict.
As a supervisor or manager, your role is vital to the success of the organization.
The Edge Essentials Leadership Library has been designed as a complete, ready to use, stand-alone training solution.
Being civil means interacting and responding courteously and respectfully.
Presents four proven strategies that will help participants break old and negative response habits.