Customers want service that is efficient and painless, requiring minimum effort on their part.
The incomparable power of customer service delivered from the heart.
The FISH! Philosophy has become an extraordinary international phenomenon.
Glad I Could Help illustrates to employees how to respond positively in difficult customer service situations.
This practical and memorable program is specifically designed to empower your staff with a clear checklist of Customer Service Recovery tools and techniques.
A wide variety of realistic retail scenes, demonstrate the use of The Right Words at The Right Time, to over-come almost any service recovery challenge.
PICKLES are extra things you do to make people happy.
How to avoid customer service problems that lead to negative feedback.
Treat the person on the other end of the line as though they were right there in the same room with you.
In today's competitive marketplace, even just one bad experience can cause a customer to take their business to another company.
Discover the importance of taking quick action and correcting a customer discrimination issue before it explodes into a serious problem for your organization.
This fun documentary style video teaches you the basics of great Guest service from the experts, real casino employees!
Viewers learn how to provide the kind of customer service we all want to receive and the importance of approaching customers with respect, friendliness and a sincere desire to help.
A new customer service scenario, designed for todays high-efficiency, money-saving training needs.
A new customer service scenario, designed for today's high-efficiency, money-saving training needs.
In this program, government employees come to understand the importance of showing respect to every person they deal with.
Learn the 10 Rules of World Class Customer Service with Customer Service In Long-Term Care.
Visit the galaxy of customer service.
Having the exact words handy in a tense situation can make all the difference. Often, it is WHAT you say, as well as HOW you say it.
When poor service occurs in Healthcare, even the newest or least trained employee can suddenly become the face of your organization to a patient or family member.
Sometimes it is the newest or least trained hospitality employee who has the last clear chance at saving guest relations.
A humorous host provides enlightening commentary on how natural customer service can be, as natural as child's play.