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Customer Service
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Topics
- Accountability
- ADA
- Appraisal
- ATS Media Programs
- Attitude
- Bias
- Bullying
- Change
- Coaching
- Communication
- Conflict
- Customer Service
- Diversity
- Documentation
- Ethics
- Family Medical Leave Act (FMLA)
- Generations
- Harassment
- Interviewing
- Leadership
- Legal Issues
- Management
- Meeting Openers
- Motivation
- Problem Solving
- Respect
- Retail
- Safety
- Sexual Harassment
- Supervision
- Teams
- All Topics...
- Industry Specific
Customer Service There are 80 products.
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SaleCustomers want service that is efficient and painless, requiring minimum effort on their part.
Customer Service: Make It Easy! New
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The FISH! Philosophy has become an extraordinary international phenomenon.
FISH! Philosophy Best Seller
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Glad I Could Help illustrates to employees how to respond positively in difficult customer service situations.
Glad I Could Help: Real Customer Service Situations for...
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SaleThis practical and memorable program is specifically designed to empower your staff with a clear checklist of Customer Service Recovery tools and techniques.
Customer Service Recovery for Business...The Right Words... Best Seller
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SaleA wide variety of realistic retail scenes, demonstrate the use of The Right Words at The Right Time, to over-come almost any service recovery challenge.
Customer Service Recovery for Retail...The Right Words at...
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Treat the person on the other end of the line as though they were right there in the same room with you.
Are You With Me?
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SaleIn today's competitive marketplace, even just one bad experience can cause a customer to take their business to another company.
Call of The Mummy
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Discover the importance of taking quick action and correcting a customer discrimination issue before it explodes into a serious problem for your organization.
Can't Be Denied: The Impact of Customer Discrimination
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This fun documentary style video teaches you the basics of great Guest service from the experts, real casino employees!
CASINO: A Customer Service Story
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SaleViewers learn how to provide the kind of customer service we all want to receive and the importance of approaching customers with respect, friendliness and a sincere desire to help.
Cliff's Customer Service Adventure
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A new customer service scenario, designed for todays high-efficiency, money-saving training needs.
Credibility Through Honesty
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A new customer service scenario, designed for today's high-efficiency, money-saving training needs.
Cross-Cultural Communication
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In this program, government employees come to understand the importance of showing respect to every person they deal with.
Customer Service
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Learn the 10 Rules of World Class Customer Service with Customer Service In Long-Term Care.
Customer Service In Long-Term Care: Making It World Class
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SaleHaving the exact words handy in a tense situation can make all the difference. Often, it is WHAT you say, as well as HOW you say it.
Customer Service Recovery for Government...The Right...
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SaleWhen poor service occurs in Healthcare, even the newest or least trained employee can suddenly become the face of your organization to a patient or family member.
Customer Service Recovery for Healthcare: The Right Words...
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SaleSometimes it is the newest or least trained hospitality employee who has the last clear chance at saving guest relations.
Customer Service Recovery for Leisure & Hospitality...The...
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A humorous host provides enlightening commentary on how natural customer service can be, as natural as child's play.
Customer Service: Natural As Child's Play
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