Customer Service Training
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Customers want service that is efficient and painless, requiring minimum effort on their part.
Customer Service: Make It Easy!
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This practical and memorable program is specifically designed to empower your staff with a clear checklist of Customer Service Recovery tools and techniques.
Customer Service Recovery for Business...The Right Words at...
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A wide variety of realistic retail scenes, demonstrate the use of The Right Words at The Right Time, to over-come almost any service recovery challenge.
Customer Service Recovery for Retail...The Right Words at the...
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Treat the person on the other end of the line as though they were right there in the same room with you.
Are You With Me?
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In today's competitive marketplace, even just one bad experience can cause a customer to take their business to another company.
Call of The Mummy
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Discover the importance of taking quick action and correcting a customer discrimination issue before it explodes into a serious problem for your organization.
Can't Be Denied: The Impact of Customer Discrimination
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Viewers learn how to provide the kind of customer service we all want to receive and the importance of approaching customers with respect, friendliness and a sincere desire to help.
Cliff's Customer Service Adventure
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A new customer service scenario, designed for todays high-efficiency, money-saving training needs.
Credibility Through Honesty