Nothing combines challenge and reward like customer service!
Good customer service requires a special combination of skills that includes communication, patience, flexibility, problem-solving, and knowledge about your product or service. In other words, it takes a lot—and training is the key.
ATS Media provides the best and most up-to-date customer service DVDs, eLearning, and online courses available, including the bestselling Give ’em the PICKLE!™ And we are experts at helping HR managers navigate the wide range of employee and manager training options available.
Human Resources managers at private-sector, government, educational, and not-for-profit organizations have long appreciated that customer service training is good for employees, good for customers, and good for the bottom line. Contact ATS Media for the training programs and courses that will help your employees help your customers.
“Our business is not what we sell, it’s who we serve.”
From Give ’em the PICKLE!™
Customers want service that is efficient and painless, requiring minimum effort on their part.
The incomparable power of customer service delivered from the heart.
This practical and memorable program is specifically designed to empower your staff with a clear checklist of Customer Service Recovery tools and techniques.
A wide variety of realistic retail scenes, demonstrate the use of The Right Words at The Right Time, to over-come almost any service recovery challenge.
PICKLES are extra things you do to make people happy.
How to avoid customer service problems that lead to negative feedback.
Treat the person on the other end of the line as though they were right there in the same room with you.
In today's competitive marketplace, even just one bad experience can cause a customer to take their business to another company.
Discover the importance of taking quick action and correcting a customer discrimination issue before it explodes into a serious problem for your organization.
This fun documentary style video teaches you the basics of great Guest service from the experts, real casino employees!
Viewers learn how to provide the kind of customer service we all want to receive and the importance of approaching customers with respect, friendliness and a sincere desire to help.
A new customer service scenario, designed for todays high-efficiency, money-saving training needs.
A new customer service scenario, designed for today's high-efficiency, money-saving training needs.
In this program, government employees come to understand the importance of showing respect to every person they deal with.
Visit the galaxy of customer service.
Having the exact words handy in a tense situation can make all the difference. Often, it is WHAT you say, as well as HOW you say it.
When poor service occurs in Healthcare, even the newest or least trained employee can suddenly become the face of your organization to a patient or family member.
Sometimes it is the newest or least trained hospitality employee who has the last clear chance at saving guest relations.
In this video you'll discover the secrets of improving customer satisfaction by seeing all facets of the client experience.
How is it that certain teams achieve extraordinary excellence?
This highly motivational program takes you behind the scenes at Midway Field in Minnesota, where fun is encouraged daily.
Healthcare staff members will learn customer service tips they can put to use immediately.