Nothing combines challenge and reward like customer service!
Good customer service requires a special combination of skills that includes communication, patience, flexibility, problem-solving, and knowledge about your product or service. In other words, it takes a lot—and training is the key.
ATS Media provides the best and most up-to-date customer service DVDs, eLearning, and online courses available, including the bestselling Give ’em the PICKLE!™ And we are experts at helping HR managers navigate the wide range of employee and manager training options available.
Human Resources managers at private-sector, government, educational, and not-for-profit organizations have long appreciated that customer service training is good for employees, good for customers, and good for the bottom line. Contact ATS Media for the training programs and courses that will help your employees help your customers.
“Our business is not what we sell, it’s who we serve.”
From Give ’em the PICKLE!™
How is it that certain teams achieve extraordinary excellence?
This highly motivational program takes you behind the scenes at Midway Field in Minnesota, where fun is encouraged daily.
Healthcare staff members will learn customer service tips they can put to use immediately.
How to Connect in Business...in 90 seconds or less will have a life changing impact on customer relationships and sales success as well as every other personal relationship in your employee's lives.
This engaging and motivational film will teach your team how to naturally make a genuine connection with patients, family members, co-workers...everyone they meet.
Humorous sketches lay the foundations for customer care.
Join Bob Farrell as he share insights from a lifetime of taking care of the customer and of making them happy so that they always utter those magic words, "I'll Be Back!"
Smile, look attentive and be sympathetic.
This entertaining film presents a lighthearted look at the rights and wrongs of customer service.
The story follows a man and his dog who go out for a walk one day and end up needing medical attention - fast.
Go behind the scenes at Southwest Airlines to show how one of the most sought-after employers.
Just Incredible! is a refreshingly different video that uses humor, drama and irony to demonstrate how customer service really does make a difference.
A new customer service scenario, designed for today's high-efficiency, money-saving training needs.
Beautiful 3 minutes on customer service.
This program features a veteran healthcare worker who shows us how she has learned to treat the hospital and its visitors with the best of care.
With the right training, service professionals can turn a bad situation into an opportunity for increased customer loyalty.
This important video illustrates how bureaucratic systems and procedures can get in the way of providing the level of service - and respect - the public requires.
Own your job!
This video clearly demonstrates the steps your front line needs to take to keep customers coming back--again and again!
Quality Service in the Public Sector can boost your staff's service skills, so that you can serve, satisfy and keep your customers.
One of the most popular customer service training videos in the industry.
Service Impact! is a new series of training videos. Featuring engaging, lifelike scenarios and TV-quality production, training will be enjoyable and highly effective.
Its a ride you'll never forget! SMILE! breaks new ground with its inside-out model.