Nothing combines challenge and reward like customer service!
Good customer service requires a special combination of skills that includes communication, patience, flexibility, problem-solving, and knowledge about your product or service. In other words, it takes a lot—and training is the key.
ATS Media provides the best and most up-to-date customer service DVDs, eLearning, and online courses available, including the bestselling Give ’em the PICKLE!™ And we are experts at helping HR managers navigate the wide range of employee and manager training options available.
Human Resources managers at private-sector, government, educational, and not-for-profit organizations have long appreciated that customer service training is good for employees, good for customers, and good for the bottom line. Contact ATS Media for the training programs and courses that will help your employees help your customers.
“Our business is not what we sell, it’s who we serve.”
From Give ’em the PICKLE!™
Solid & straightforward tool.
Customer service specifically for managers.
A comprehensive approach to developing customer service relationships built on a foundation of respect.
A new customer service scenario, designed for today's high-efficiency, money-saving training needs.
A toolbox of innovative and instantly usable techniques to help grow your success.
The Competitive Edge, will show your sales force how to incorporate collaboration into every sale and positively impact your bottom line.
This entertaining video illustrates two companies that pride themselves with excellent after-sales service and maintenance.
The sequel to the best selling customer service film, The Guest.
The Guest gets an updated look and some new scenarios, but the simple message remains
Customers become angry when they have unmet expectations and the situation is not handled well. Learn how to calm the customer and get the information needed to deal effectively with the issues.
This video focuses on the most difficult customer service challenges.
WAYMISH is an acronym for: Why Are You Making It So Hardfor me to give you my money?
We're in the Band puts the lessons of an up-and-coming rock band to the test in the business world.
What Do You Say? when faced with those awkward and difficult customer service moments.
What's In It For Me? is the most innovative customer service video training tool in years.
Bob Farrell is back with stories to reinforce the Pickle Philosophy!
Straight forward vignettes driven program.
Customer service vignettes highlighting government.
Delivering exceptional customer service requires action meeting customer needs, knowing your product or service, following through and solving problems.
This training program covers the five rules of exceptional customer service and demonstrates to employees how easy it can be to make guests feel like royalty.
This video clip library has enough variety to help you build customer service training courses unique to every type of trainee.
This two-video set offers insight into great customer service from both the employee and the supervisor perspective.
Actions and Attitudes is one of the only customer service videos on the market specifically designed for training in a retail environment.