This program addresses the accreditation standards established by The Joint Commission.
Staff members must have the knowledge and skills to provide proper age-specific care.
Learn compassion and consideration in healthcare.
The Communication Counts program provides a brief look six communication issues while offering common sense tips on how to prevent them.
Miscommunication in healthcare can lead to disastrous results
When healthcare revolves around the individual, high level of patient satisfaction and quality health care can be guaranteed.
This program will train your staff to understand and identify the subtleties of cultural diversity in everyday scenarios.
Learn the 10 Rules of World Class Customer Service with Customer Service In Long-Term Care.
When poor service occurs in Healthcare, even the newest or least trained employee can suddenly become the face of your organization to a patient or family member.
Healthcare staff members will learn customer service tips they can put to use immediately.
Educate your healthcare employees on the different types of harassment.
This production covers all of the aspects of the law and it's updates that your employees need to know to stay in compliance.