Effective coaching is the single most important factor in employee development today.
A wide variety of realistic retail scenes, demonstrate the use of The Right Words at The Right Time, to over-come almost any service recovery challenge.
The Guest gets an updated look and some new scenarios, but the simple message remains
How to avoid customer service problems that lead to negative feedback.
Visit the galaxy of customer service.
PICKLES are extra things you do to make people happy.
Beautiful 3 minutes on customer service.
Solid & straightforward tool.
Customer service specifically for managers.
This new program will raise awareness regarding harassment and explain the do's and dont's of creating a respectful work environment for everyone.
A complete tool for managers and employees.
Realistic vignettes cover all aspects of sexual harassment.
Realistic vignettes cover all aspects of sexual harassment/complete for managers.
This video shows your employees how to protect customer data at all times, from collection, specification and usage to storage, security and disposal.
What Do You Say? when faced with those awkward and difficult customer service moments.
What's In It For Me? is the most innovative customer service video training tool in years.
Straight forward vignettes driven program.
This two-video set offers insight into great customer service from both the employee and the supervisor perspective.