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Retail
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Topics
- Accountability
- ADA
- Appraisal
- ATS Media Programs
- Attitude
- Bias/Unconscious Bias
- Bullying
- Change
- Coaching
- Communication
- Compliance
- Conflict
- Customer Service
- Cybersecurity
- Diversity
- Documentation
- Ethics
- Family Medical Leave Act (FMLA)
- Generations
- Harassment
- Interviewing
- Leadership
- Legal Issues
- Management
- Meeting Openers
- Motivation
- Problem Solving
- Respect
- Retail
- Safety
- Sexual Harassment
- Supervision
- Teams
- All Topics...
- Industry Specific
Retail
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A wide variety of realistic retail scenes, demonstrate the use of The Right Words at The Right Time, to over-come almost any service recovery challenge.
Customer Service Recovery for Retail...The Right Words at...
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The Guest gets an updated look and some new scenarios, but the simple message remains
The Guest Second Edition
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How to avoid customer service problems that lead to negative feedback.
Customer Service Gone Viral Best Seller
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This new program will raise awareness regarding harassment and explain the do's and dont's of creating a respectful work environment for everyone.
Harassment Is ... RETAIL VERSION
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Realistic vignettes cover all aspects of sexual harassment.
It's Up to You: Stopping Sexual Harassment for Employees
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Realistic vignettes cover all aspects of sexual harassment/complete for managers.
It's Up to You: Stopping Sexual Harassment for Managers
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This video shows your employees how to protect customer data at all times, from collection, specification and usage to storage, security and disposal.
Leakproof: 8 Privacy Principles
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What Do You Say? when faced with those awkward and difficult customer service moments.
What Do You Say?
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What's In It For Me? is the most innovative customer service video training tool in years.
What's In It For Me?
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This two-video set offers insight into great customer service from both the employee and the supervisor perspective.
So Help Me - Employee and Supervisor Set
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Actions and Attitudes is one of the only customer service videos on the market specifically designed for training in a retail environment.
Actions & Attitudes: Providing Extraordinary Customer...
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The S.T.O.P. shop is a loss prevention training video specifically made for retail associates.
The S.T.O.P. Shop: Shrinkage Training and Orientation...
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This program focuses on building new leaders for all divisions and at all levels of your retail organization.
Leadership Through Communication