Retail There are 19 products.

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  Effective coaching is the single most important factor in employee development today.

  Courage to Coach™ for Retail New

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  A wide variety of realistic retail scenes, demonstrate the use of The Right Words at The Right Time, to over-come almost any service recovery challenge.

  Customer Service Recovery for Retail...The Right Words at...

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  The Guest gets an updated look and some new scenarios, but the simple message remains

  The Guest Second Edition

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  A "simple approach" to respect & diversity.

  As Simple As Respect Best Seller

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  How to avoid customer service problems that lead to negative feedback.

  Customer Service Gone Viral

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  Visit the galaxy of customer service.

  Customer Service Zone

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  PICKLES are extra things you do to make people happy.

  Give'em the Pickle! Best Seller

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  Beautiful 3 minutes on customer service.

  Life's Lessons: Customer Service

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  Solid & straightforward tool.

  So HELP Me - Employee Edition

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  Customer service specifically for managers.

  So HELP Me - Supervisor Edition

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  This new program will raise awareness regarding harassment and explain the do's and dont's of creating a respectful work environment for everyone.

  Harassment Is ... RETAIL VERSION

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  A complete tool for managers and employees.

  It's Up to You: Stopping Sexual Harassment Best Seller

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  Realistic vignettes cover all aspects of sexual harassment.

  It's Up to You: Stopping Sexual Harassment for Employees

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  Realistic vignettes cover all aspects of sexual harassment/complete for managers.

  It's Up to You: Stopping Sexual Harassment for Managers

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  This video shows your employees how to protect customer data at all times, from collection, specification and usage to storage, security and disposal.

  Leakproof: 8 Privacy Principles

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  What Do You Say? when faced with those awkward and difficult customer service moments.

  What Do You Say?

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  What's In It For Me? is the most innovative customer service video training tool in years.

  What's In It For Me?

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  Straight forward vignettes driven program.

  Who Cares?

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  This two-video set offers insight into great customer service from both the employee and the supervisor perspective.

  So Help Me - Employee and Supervisor Set

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