Retail Training
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A wide variety of realistic retail scenes, demonstrate the use of The Right Words at The Right Time, to over-come almost any service recovery challenge.
Customer Service Recovery for Retail...The Right Words at the...
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The Guest gets an updated look and some new scenarios, but the simple message remains
The Guest Second Edition
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What Do You Say? when faced with those awkward and difficult customer service moments.
What Do You Say?
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This two-video set offers insight into great customer service from both the employee and the supervisor perspective.
So Help Me - Employee and Supervisor Set
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This new program will raise awareness regarding harassment and explain the do's and dont's of creating a respectful work environment for everyone.
Harassment Is ... RETAIL VERSION
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This video shows your employees how to protect customer data at all times, from collection, specification and usage to storage, security and disposal.
Leakproof: 8 Privacy Principles
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