Sometimes it is the newest or least trained hospitality employee who has the last clear chance at saving guest relations.
This video focuses on people working in hospitality and will increase your employees' awareness of the different types and forms of harassment.
A complete tool for managers and employees.
Realistic vignettes cover all aspects of sexual harassment.
Realistic vignettes cover all aspects of sexual harassment/complete for managers.
This fun documentary style video teaches you the basics of great Guest service from the experts, real casino employees!
How to avoid customer service problems that lead to negative feedback.
Solid & straightforward tool.
Customer service specifically for managers.
Smile, look attentive and be sympathetic.
The message of this film is simple... Treat your team members as people first and employees second.
Take a leadership refresher course.
This two-video set offers insight into great customer service from both the employee and the supervisor perspective.
The purpose of this informational training is not to alarm viewers, but to enlighten them regarding some of the elements of an active shooter scenario and what they should do to be prepared to deal with such an act.
This video meets the training requirements for employees working in service, hospitality, and foodservice industries.