A wide variety of realistic retail scenes, demonstrate the use of The Right Words at The Right Time, to over-come almost any service recovery challenge.
How to avoid customer service problems that lead to negative feedback.
Realistic vignettes cover all aspects of sexual harassment/complete for managers.
Visit the galaxy of customer service.
PICKLES are extra things you do to make people happy.
The Guest gets an updated look and some new scenarios, but the simple message remains
Solid & straightforward tool.
Customer service specifically for managers.
Realistic vignettes cover all aspects of sexual harassment.
A complete tool for managers and employees.
What's In It For Me? is the most innovative customer service video training tool in years.
Beautiful 3 minutes on customer service.
This two-video set offers insight into great customer service from both the employee and the supervisor perspective.
This new program will raise awareness regarding harassment and explain the do's and dont's of creating a respectful work environment for everyone.
This video shows your employees how to protect customer data at all times, from collection, specification and usage to storage, security and disposal.
Straight forward vignettes driven program.