Retail Training
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A wide variety of realistic retail scenes, demonstrate the use of The Right Words at The Right Time, to over-come almost any service recovery challenge.
Customer Service Recovery for Retail...The Right Words at the...
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Realistic vignettes cover all aspects of sexual harassment/complete for managers.
It's Up to You: Stopping Sexual Harassment for Managers
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The Guest gets an updated look and some new scenarios, but the simple message remains
The Guest Second Edition
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Realistic vignettes cover all aspects of sexual harassment.
It's Up to You: Stopping Sexual Harassment for Employees
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