Customers want service that is efficient and painless, requiring minimum effort on their part.
How to avoid customer service problems that lead to negative feedback.
Solid & straightforward tool.
Customer service specifically for managers.
Has your organization lost trust in its leaders?
Find out how a leaders behavior influences the success of a work group.
Get the most out of the people you supervise
Do you lead with your gut or your head?
Best selling sequel to Would I Work for Me?
Build and maintain trust among team members.
These days success at every level of business depends not only on good ideas, but on the ability to communicate them.
Four practical, effective techniques for improving communication.
With fewer people doing more work these days, organizations cannot afford costly hiring mistakes and the resulting turnover.
Leadership is a powerful substance that can be easily abused.
This engaging program reveals the challenges and the virtual rules that both participants and meeting organizers need to know.
Delivering exceptional customer service requires action meeting customer needs, knowing your product or service, following through and solving problems.
This two-video set offers insight into great customer service from both the employee and the supervisor perspective.