Boomerang is a motivating 10-minute video with animation, a case study, and narration by psychologist Peter Quarry. Boomerang offers a simple lesson to create happy customers, cooperative team colleagues and motivated employees. A boomerang helps to illustrate the Reciprocity Urge; when you throw a boomerang, it comes back to you. Similarly, when you behave a certain way, that behavior will come back to you from the other personjust like a boomerang. Boomerang introduces Bill, a manager whose team doesn't listen to him and resists change. A colleague explains the Reciprocity Urge and how Bill's behavior may be the problem. "You're friendly, they're friendly. You put yourself out and they'll put themselves out. If you listen, they'll listen." Bill begins to take a good look at himself and choose positive boomerangs and learns how to get the most out of people!