Overcoming Negative Behaviors

Communication Essentials Series

Learn practical skills for dealing with resistance, complaints, disruptions, demands and aggression.

Overcoming Negative Behaviors
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Dealing with negative and difficult people is one of the most stressful tasks in today's workplace. Learn practical skills for dealing with resistance, complaints, disruptions, demands and aggression.

Key Learning Points

  • Dealing with negative and difficult people
  • Practical skills for dealing with restance, complaints and disruptions
  • Handling demands and aggression

Related Programs

Full Length Preview (18 minutes)

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USB / DVD Self-Paced / Individual — call for pricing Group / Classroom — call for pricing
@ $495.00 each

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Title Overcoming Negative Behaviors
SKU
Program length 18 minutes

DVD, facilitator's Guide and Workbook includes reproducible exercises, handouts, activities and sample training plans.