An Inside Job

Meeting internal customer needs

Internal customer service.

Program length 23 minutes
Topics: Cleese, John Library, Video Arts, Internal Customer Service, ...
Demonstrates why and how people across a customer-facing organization must put internal customer care into practice. Everyone in an organization forms part of a 'customer-service chain', which leads from dealing with customers right through the business. In a hotel scenario, an investigator is called in to investigate mis-management, and identifies how people in departments, not dealing with customers, are actually letting external customer service down.
Three steps to creating an effective internal customer perspective are identified:
  1.  Identify your internal customers
  2.  Consult them about their needs
  3.  Serve them as though they were external customers.

Key Learning Points

  • Suitable for everyone in a customer-focused industry
  • Simple three-step process for adopting and motivating internal care awareness

  • DVD Purchase
  • Online Delivery (call for pricing)
  • E-Learning (call for pricing)

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What's Included DVD, Course Leader's Guide, delegate worksheets on disk, Powerpoint slides and self-study workbook on disk
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