Coaching to Resolve Conflict

Performance Excellence Coaching Series

This video shows how to mediate a dispute between others, and how to resolve a conflict you might be directly involved in yourself.

Coaching to Resolve Conflict

Team members, not just team leaders, need to be able to resolve conflict. This video shows how to mediate a dispute between others, and how to resolve a conflict you might be directly involved in yourself. The three key skills are to break the conflict spiral, gain co-operation and be creative in identifying a "win/win" solution.

Key Learning Points

  • Mediating disputes
  • Breaking the conflict spiral and identifying a win/win solution

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Title Coaching to Resolve Conflict
SKU
Program length 15 minutes

DVD, Facilitator's Guide and Reproducible Workbook includes exercises, handouts, activities and sample training plans.