Coaching to Resolve Conflict

Performance Excellence Coaching Series

This video shows how to mediate a dispute between others, and how to resolve a conflict you might be directly involved in yourself.

Program length 15 minutes
Topics: Conflict, Coaching, Peter Quarry

Team members, not just team leaders, need to be able to resolve conflict. This video shows how to mediate a dispute between others, and how to resolve a conflict you might be directly involved in yourself. The three key skills are to break the conflict spiral, gain co-operation and be creative in identifying a "win/win" solution.

Key Learning Points

  • Mediating disputes
  • Breaking the conflict spiral and identifying a win/win solution

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What's Included DVD, Facilitator's Guide and Reproducible Workbook includes exercises, handouts, activities and sample training plans.
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