Meet Alec, a top-notch CSR recently promoted to supervisor. Alec is excited and a bit overwhelmed by his new responsibilities especially the challenge of moving from the role of friend/colleague to team supervisor. Fortunately, he has a wise boss who guides him through the transition. Its not always easy, but Alec finds his place, while his team learns to trust his guidance, work together more efficiently, and function more independently. A comprehensive training program for new and seasoned supervisors alike. After All, You're the Supervisor! provides an array of tools for use in your training sessions and as follow-up to help keep your training fresh.
Key Learning Points
- Acknowledge Your New Role
- Plan and Prioritize
- Be Accessible
- Encourage Teamwork
- Communicate Upward and Downward
- Discipline Effectively & Provide Feedback