Join host George Wendt, of TVs Cheers, for practical steps on increasing success for coaches and learners in any organization. Youll visit an accounting office, manufacturing factory and service center as workers resist and stumble through the coaching process, finally learning to create positive outcomes. This important training tool explores the perspective of both coach and learner. You will watch purchasing administrator Wes try to move Peggy from one-on-one vendor ordering to an online purchasing system. His incomplete coaching results in an ordering snafu on Peggys part. Ultimately they learn to work together to make the coaching process successful. In the factory, shop foreman Michelle enlists Hector to help a coworker increase productivity. Hectors not too keen on losing his own time on the line but in the end sees that teaching Arnold what he has learned over the years not only improves his coworkers skills and efficiency, but increases the entire shops productivity. At the service center, veteran service representative Todd is none too pleased to have a freshman rep assigned to coach him on calls. His defensiveness and stubbornness make it difficult for him to take Vickis suggestions but Vickis coaching allows him to see how his technical proficiency could be balanced with a greater sensitivity toward client needs. You will watch the evolution of these encounter, skipping from one scenario to the next as each pair illustrates the skills necessary for successful coaching.
Key Learning Points
- Prepare the learner
- Demonstrate for the learner the skills desired
- Establish and maintain a positive coaching atmosphere
- Let the learner perform his/her newly learned skills
- Follow up
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