What kind of impression do your employees make when people visit your workplace? When people visit your workplace, what impression do they walk away with? Make sure the impression is a good one by making sure all employees follow the helpful guidelines to business etiquette revealed in this video.
Meet Peta, an experienced administrator who has been interviewed for a position at a prestigious museum. The president believes she is perfect for the position and is excited about her joining the team. Before accepting the job, Peta wants to spend a day at the museum getting to know the people
The following day Peta declines the position. What went wrong? The team meets for a serious debrief on how Petas day at the museum progressed. The video follows the team's experiences and gives each of them a second chance to correct the behavior that led to her decision. Once the team learns a few important tips on business etiquette, the impression they give Peta is a positive one-- leaving us to believe she will accept the position after all.
Key Learning Points
- The importance of introductions
- The value of being interested in other people
- The value of being considerate of other people’s feelings
- The need to own-up when you’ve done something wrong
- How to make and receive apologies
- How to keep a conversation flowing
- The importance of basic manners and niceties
- Some basic email etiquette