Communication in Healthcare

Miscommunication in healthcare can lead to disastrous results

Program length 20 minutes
Topics: Communication, Healthcare
This program can help your team turn frustrating communications into successful exchanges. When your profession is caring for the health of others, words truly become a lifeline.

Miscommunication in healthcare can lead to disastrous results. Here are the five steps necessary to turn confusion--in any healthcare setting--into clear communication that results in better patient care and better use of staff time.

Combining humor and drama, this team-building video demonstrates dangers that arise when there is a discrepancy between what we mean to say and what others hear, how varied interpretations of a single word can upset our ability to provide the best in patient care and the importance of precise communication - especially in a health care setting.

Viewers learn how communication succeeds when it passes through 5 stages:

  • The Speaker launches a thought
  • The Language that is chosen is clear and uses specific words
  • The Environment is organized and free of distractions
  • The Listener interprets the message
  • Thorough Feedback is given to guarantee that the Speaker and Listener understand each other completely

Key Learning Points

  • Reduces miscommunications
  • Improves speaking and listening
  • Helps staff provide better patient care

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$645.00

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What's Included Leader's guide
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