Listening with the intent to understand is important for communication between and among employees and supervisors. This humorous program shows what happens when a busy boss doesn't slow down long enough to hear what his employees are trying to tell him.
In this memorable program, learners see the consequences of poor listening skills. Manager Ray only listens to his employee, Leo, with the intent to respond and get out the door, rather than with the intent to really understand him.
But, in the end, viewers are also reminded that:
- To be an effective listener, one must pay attention. (This includes eliminating distractions, feeding back to the speaker what you've heard and asking clarifying questions)
- Effective listening is a key factor in building interpersonal, problem solving and management skills.
Key Learning Points
- Shows how poor listening hurts overall effectiveness
- Models empathic listening
- Helps people focus on clarity