Feedback Solutions is a complete training package designed to motivate your people and provide them with the skills to give and receive feedback, improve morale, develop performance, build empowered teams and deliver quality service. This essential communication skill is an integral part of life in today's organizations. Yet few employees are good at this task and most never receive the opportunity to improve their skills. This comprehensive video-based training package sets the scene for creating a "feedback culture" in your organization--one in which giving and receiving feedback becomes part of normal day-to-day business. The dramatic vignettes in this training package are designed to help employees understand the basic principles of how to effectively give and receive feedback concerning job performance, behavior and suggestions. They also provide examples of specific behavioral skills for handling difficult feedback situations.