Classrooms, marriages, the public sector, and the workplace - there's no place where we don't seem to need more and better communication. It is a big part of our success in anything, including business and leadership. But why is it so hard? For one thing, there are different kinds of communication and communication techniques have evolved with technology. And when you're the supervisor, it's twice the challenge.
Key Learning Points
- Plan: Identifying the message and its purpose
- Select: Choosing the appropriate means of communication
- Deliver: Dos and dont's in relaying the message
- Respond: Solicit feedback and respond accordingly