I Know Just What You Mean!

Covey Leadership Library

For any team, department, or organization seeking to get beyond disagreement and misunderstanding this video can produce tangible results right away, and better listening and communication skills for a lifetime.

Program length 21 minutes
Topics: Covey, Dr. Stephen Library, Stephen Covey, Communication, ...
This video learning workshop shows how to improve communication by sharing principles, attitudes, and skills for better listening and understanding. This workshop (winner of CINE Golden Eagle, New York Festivals, Telly, and CINDY Awards) explores the difference between listening with the intent to respond, and listening with the intent to understand. It underscores the vital importance of diagnosing needs before prescribing solutions, and it demonstrates why much-hyped active listening techniques may actually contribute to miscommunication. For any team, department, or organization seeking to get beyond disagreement and misunderstanding, I know Just What You Mean! can produce tangible results right away, and better listening and communication skills for a lifetime.

Key Learning Points

  • How to avoid the four most common listening mistakes
  • How to improve communication by sharing principles, attitudes and skills for better understanding

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What's Included DVD & Leader's Guide
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