Communicating Non-Defensively
2nd Edition
Discover the whys and wherefores of communication snafus with this important video.

Communication can be tenuous at best. Discover the whys and wherefores of communication snafus with this important video. Workplace dramas illustrate the dynamics of communication and provide valuable lessons on how to avoid the defensiveness chain.
Key Learning Points
- Express themselves openly and effectively
- Shift away from the defensive
- Guide others toward better communication and more