All relationships experience some kind of conflict. This is normal and at times, even necessary for continued growth and development. But if it is dealt with improperly, it can spiral out of control and end up in violence or worse. Ensure that your employees understand the nature of conflict, show them successful conflict resolution methods and have them master the techniques that ensure a win-win situation.
Key Learning Points
- Causes of conflict
- Skills for conflict resolution
- Communicating effectively