The art of conflict management on the job in all interpersonal relationships is the subject of Conflict: The Rules of Engagement. Dr. Heim takes viewers through proven strategies which neutralize some conflicts straight out, or simplify complex conflicts into manageable ones. The end result is a more productive and respectful organization.
Key Learning Points
- Understand that conflict is both unavoidable and absolutely necessary for organizational growth, team cohesiveness, and healthy interpersonal relationships
- Learn to recognize different types of conflicts
- Acquire valuable strategies for eliminating, refocusing, and managing conflicts in a way that increases unity and protects relationships