Most of us would agree that one of the biggest challenges is dealing with conflict… whether at work or at home. Unfortunately, most of us don't have the tools to resolve conflict in a healthy way. We end up damaging relationships, we lose trust… the list goes on and on. Conflict 101™ is a new micro-learning program packed with conflict resolution tips and tools.
If you’re like most people… you never really give much thought to conflict… you just deal with it. You either fight…take flight or…simply freeze. In other words, you argue or yell your way through it… avoid it all together… or you just don’t know what to say or do.
Conflict is simply a part of life - and that’s especially true in the workplace. Conflict 101™ is the perfect program to cut through the nonsense and get straight to the point of conflict resolution.
Key Learning Points
- Take a Moment
- Identify a Positive Response
- Manage Your Emotions
- Envision a Successful Outcome