This program follows five difficult situations government employees have faced in the past from the beginning of the incident to its successful conclusion. Along the way, explanations are given on how to assess the situation at hand, position yourself properly, interact with the other person, and slowly take control of the situation
While there are no guarantees when it comes to dealing with difficult people, the time tested tactics in this program will help your agency staff members avoid learning a lot of lessons the hard way.
Key Learning Points
- Teaches staff to assess and manage difficult situations
- Helps employees stay calm
- Shows how to take control