Demanding Customers

British classic!

Program length 25 minutes
Topics: Cleese, John Library, Customer Service, John Cleese

The Video Demanding Customers is an amusing video that demonstrates the techniques for making demanding customers satisfied. Several realistic scenarios draw on the everyday experiences of front-line staff and the different characters they face up to: Mr. Snappy, Mrs. Picky, Mr. Happy and MS. Fish.

In a wrong-way scenario, the video shows how easy it is to enrage and frustrate these demanding customers. Then, when the staff adopt the perfect techniquebeing polite, efficient, respectful, friendly, enthusiastic, cheerful and tactfulthey manage to change the outcome.

The simple but effective lessons are highly memorable, easy to adopt, and put into practice at all levels across any organization that deals with customers.

Key Learning Points

  • Integrates with and supports any customer care course.
  • Entertaining and easy-to-follow video.
  • Effective mnemonic, ideal for role-plays.
  • Four separate scenarios tackling key customer service skills.
$999.00

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What's Included DVD, Course Leader's Guide & Delegate worksheets on disk, Powerpoint slides, Self-study workbook on disk
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