The Video Demanding Customers is an amusing video that demonstrates the techniques for making demanding customers satisfied. Several realistic scenarios draw on the everyday experiences of front-line staff and the different characters they face up to: Mr. Snappy, Mrs. Picky, Mr. Happy and MS. Fish.
In a wrong-way scenario, the video shows how easy it is to enrage and frustrate these demanding customers. Then, when the staff adopt the perfect techniquebeing polite, efficient, respectful, friendly, enthusiastic, cheerful and tactfulthey manage to change the outcome.
The simple but effective lessons are highly memorable, easy to adopt, and put into practice at all levels across any organization that deals with customers.