Customer Service Zone

Visit the galaxy of customer service.

Program length 18 minutes
Topics: Customer Service, Retail, Retail

In the galaxy of customer service, Curt Hinderman's lost in space. Until one dark night, when his car breaks down en route to a mandatory training session, and the tables are turned as he finds himself needing urgent help from his customers. Aided by the mysterious Angela, Curt discovers the essentials of great service - while taking your audience on a journey of discovery. As this fresh, entertaining tale unfolds, you'll find your audience completely absorbed by the learning points, while training becomes simple yet highly effective. Enjoyable and easy-to-use, Customer Service Zone is an essential resource for all organizations serving customers.

Key Learning Points

  • Welcome: immediately greet customers in a friendly and professional manner
  • Hear: ask customers how you can help, and listen carefully
  • Accomplish: own the issue and take action until customers' needs are satisfied
  • Thank: thank customers and invite them to return

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What's Included DVD & Leader's Guide
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