Lila's Story

This program features a veteran healthcare worker who shows us how she has learned to treat the hospital and its visitors with the best of care.

Program length 14 minutes
Topics: Customer Service, Healthcare

Customer satisfaction does not happen accidentally. It requires deliberate actions on our part to identify and then satisfy customer expectations. This program features a veteran healthcare worker who shows us how she has learned to treat the hospital and its visitors with the best of care.

Key Learning Points

  • Making a good first impression
  • Meeting customers expectations
  • Learning to follow up effectively
$545.00

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What's Included DVD with English, Spanish and Portuguese versions. Leader's Guide and PowerPoint Presentation and additional interactive materials on the DVD-ROM.
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